Description of Individual Course Units
Course Unit CodeCourse Unit TitleType of Course UnitYear of StudySemesterNumber of ECTS Credits
11320203T11841TOTAL QUALITY PHILOSOPHYElective475
Level of Course Unit
First Cycle
Objectives of the Course
To be able to recognise the debates around the nature of total quality philosophy what it means by identifying the key concepts of total quality used in practice today.To be able comprehend the importance and results of establishing quality systems in organizations.
Name of Lecturer(s)
Learning Outcomes
1To be able to describe, how can an organization form total quality philosophy and systems.
2To be able to use theoretical and practical knowledge gained in the basic fields of total quality.
Mode of Delivery
Face to Face
Prerequisites and co-requisities
None
Recommended Optional Programme Components
None
Course Contents
Fundamentals of total quality will be discussed with the principles, practices and the total quality tools and techniques.
Weekly Detailed Course Contents
WeekTheoreticalPracticeLaboratory
1Forming a total quality model
2Understanding quality
3Commitment and leadership
4Quality Design
5Role of quality system
6Quality planning
7System design and contents
8Midterm
9System documentation, implementation and evaluation
10Goals and improvement
11Quality measurement
12Cost of Quality
13Tools and techniques for quality improvement
14Organizational communication, team work and requirements
15Quality organization
16Final Exam
Recommended or Required Reading
Besterfield, Dale H., Carol Besterfield, Michna Glen Besterfield, Mary Besterfield, Sacre, (2003), “Total Quality Management”, Third Edition, Prentice Hall.
Planned Learning Activities and Teaching Methods
Activities are given in detail in the section of "Assessment Methods and Criteria" and "Workload Calculation"
Assessment Methods and Criteria
Term (or Year) Learning ActivitiesQuantityWeight
SUM0
End Of Term (or Year) Learning ActivitiesQuantityWeight
SUM0
SUM0
Language of Instruction
English
Work Placement(s)
None
Workload Calculation
ActivitiesNumberTime (hours)Total Work Load (hours)
Midterm Examination111
Final Examination111
Individual Study for Homework Problems25375
Individual Study for Mid term Examination25375
TOTAL WORKLOAD (hours)152
Contribution of Learning Outcomes to Programme Outcomes
PO
1
PO
2
PO
3
PO
4
PO
5
PO
6
PO
7
PO
8
PO
9
PO
10
LO14423332444
LO24523322543
* Contribution Level : 1 Very low 2 Low 3 Medium 4 High 5 Very High
 
Ege University, Bornova - İzmir / TURKEY • Phone: +90 232 311 10 10 • e-mail: intrec@mail.ege.edu.tr