Description of Individual Course Units
Course Unit CodeCourse Unit TitleType of Course UnitYear of StudySemesterNumber of ECTS Credits
11320203E11812QUALITY ASSURANCE AND CONTROLElective485
Level of Course Unit
First Cycle
Language of Instruction
English
Objectives of the Course
To explain total quality concept and in this context, the importance of international quality systems for management discipline
Name of Lecturer(s)
Learning Outcomes
1To be able to plan quality and be able to develop it in a factory.
2To be able to apply various statistical techniques.
3To be able to analyse quality problems and be able to comment on and solve them.
4To be able to apply quality improvement techniques.
Mode of Delivery
Face to Face
Prerequisites and co-requisities
None
Recommended Optional Programme Components
None
Course Contents
In this course, quality management, quality control and quality assurance concepts in firms, design and improvement of quality systems in manufacturing and service sectors, international quality systems and quality politics in European Union, ISO-9000 Quality assurance systems and CE
Weekly Detailed Course Contents
WeekTheoreticalPracticeLaboratory
11. Week Introduction.
22. Week Leadership, Customer Satisfaction.
33. Week Employee Involvement.
44. Week Continuous Process Improvement.
55. Week Supplier Partnership.
66. Week Performance Measures.
77. Week Benchmarking.
88. Week Midterm
99. Week Information Technology.
1010. Week Quality Management Systems.
1111. Week Quality Management Systems.
1212. Week Environmental Management Systems.
1313. Week Total Productivity Maintenance.
1414. Week Statistical Process Control (SPC).
1515. Week Statistical Process Control (SPC).
1616. Week Final Exam
Recommended or Required Reading
Besterfield, Dale H., Michna, Carol Besterfield, Besterfield, Glen and Sacre, Mary Besterfield. (2003), Total Quality Management, 3/E, Prentice Hall
Planned Learning Activities and Teaching Methods
Activities are given in detail in the section of "Assessment Methods and Criteria" and "Workload Calculation"
Assessment Methods and Criteria
Term (or Year) Learning ActivitiesQuantityWeight
SUM0
End Of Term (or Year) Learning ActivitiesQuantityWeight
SUM0
SUM0
Work Placement(s)
None
Workload Calculation
ActivitiesNumberTime (hours)Total Work Load (hours)
Midterm Examination122
Final Examination122
Attending Lectures16348
Seminar10330
Individual Study for Homework Problems428
Individual Study for Mid term Examination10220
Individual Study for Final Examination20240
TOTAL WORKLOAD (hours)150
Contribution of Learning Outcomes to Programme Outcomes
PO
1
PO
2
PO
3
PO
4
PO
5
PO
6
PO
7
PO
8
PO
9
PO
10
LO15555443335
LO25555552344
LO35555552344
LO45555443334
* Contribution Level : 1 Very low 2 Low 3 Medium 4 High 5 Very High
 
Ege University, Bornova - İzmir / TURKEY • Phone: +90 232 311 10 10 • e-mail: intrec@mail.ege.edu.tr